When a critical incident occurs that causes one or more of your systems to lose redundancy or result in loss of service, how do you ensure that the relevant people are notified?
The key requirement for such a solution is one that has the following features:
a) Escalation path
You don’t want an incident to go unchecked because the person the incident notification went to failed to get it for whatever reason. An escalation path ensures that someone is notified by escalating it to other contact methods for that person, or to other people until a receipt acknowledgement is received (typically by pressing a button in the case of voice alert, or replying to a SMS or email message).
b) Date scheduling
If you have staff that work on a shift basis, then you will want the system to be able to be programmed with those shift patterns.
c) Voice Alerting
Ideally, a combination of both SMS Text and Voice alerting capabilities, as voice calls can be heard easier on most devices out of the box than SMS Text messages and allows fallback to contact land based telephones.